Shipping Policy

Order Confirmation:

Once you place an order, you’ll receive an email confirmation. This means we’ve received your order. Please read the following Shipping Policy to understand our handling time, transit time, shipping charges, order cut-off, and working hours.

Shipping Rates 

Shipping Fee: AED 15 for orders below AED 100.
Free Shipping: For orders of AED 100 and above.

Delivery Time and Processing Overview

Order Cut-off Time: 12:00 PM (GMT+04:00) Gulf Standard Time (Dubai)

Processing Time: 0 to 1 business days (Monday to Friday)

Delivery Time: 1 to 2 business days (Monday to Friday)

Total Estimated Delivery Time: 1 to 3 business days (Processing + Delivery)

Our Shipping Partners

We deliver your orders through our trusted shipping partner, Speedline Logistics.

Tracking Information:

After your payment is processed, your order will ship within three business days. You’ll receive a shipping confirmation email with tracking information within 24 hours of your order leaving our warehouse.

Incorrect Address

Please check your shipping address carefully before submitting your order. We are not responsible for undeliverable packages due to incorrect addresses. If an order is returned to us for an incorrect address, we will refund the order amount (excluding shipping costs), and you will need to place a new order.

Address Change

If your order has not yet been shipped, you can request a change of address by contacting our customer service. Once an order has been shipped, we cannot guarantee changes to the shipping address.

Contact Us 

Business Name: Monterra Ventures FZC LLC
Website Name: Toy Toddle
Phone: +971-551889124
Email: info@toytoddle.com
Address: Headquarter Building, Dubai Silicon Oasis, Dubai, United Arab Emirates
Registration Number: 262302342888
Customer Support: Monday to Sunday – 9:00 AM – 9:00 PM GST – (GMT +4)
Response Time: We’ll respond to your email within 24 hours of receiving it, Monday to Friday.