We attempt to meet our clients expectations and we guarantee you of keeping up the greatest guidelines as for our items preparing, and packing. When an item is delivered to you and acknowledged as exact and as per the original order raised by the client, there is no refund or exchange conceivable. If any items are damaged or expire or not according to the clients original orders, kindly contact our customer support group at info@toytoddle.com and return the item to our location referenced on the site after contacting our customer support unit. Just mention the returning reason of the item along with the order number and date of delivery and we will find essential ways to correct the issue by either giving a replacement or giving an item of the same value in exchange. All such cases should be reported to customer support on the same day of delivery or immediately thereafter. Any such returned things should be attached by the original receipt and the product should be in an unopened and saleable condition. Kindly note that we can not offer exchanges or replacements on any opened or used items. Postage and charges for return have to be paid by the customers for size exchanges.