Frequently Asked Questions

1. How will I know if my order has been confirmed?

Once you place an order, you will receive an email confirmation. This confirms that we have successfully received your order.

2. What are your shipping charges?

• AED 15 for orders below AED 100
• Free Shipping for orders of AED 100 and above

3. What is your order cut-off time?

Orders placed before 12:00 PM (GMT+04:00, Dubai time) will be processed the same day. Orders placed after this time will be processed the next business day.

4. How long does delivery take?

• Processing Time: 0–1 business days (Monday–Friday)
• Delivery Time: 1–2 business days (Monday–Friday)
• Total Estimated Delivery Time: 1–3 business days

5. Who is your delivery partner?

We deliver all orders through our trusted partner, Speedline Logistics.

6. Will I get tracking information for my order?

Yes. Once your order ships, you’ll receive a shipping confirmation email with a tracking number within 24 hours of dispatch.

7. What if I entered the wrong shipping address?

Please double-check your shipping details before placing your order. If the address is incorrect and the package is returned to us:

• We will refund the order amount excluding shipping costs.
• You will need to place a new order with the correct address.

8. Can I change my shipping address after placing an order?

• If your order has not been shipped, you can contact our customer service to update the address.
• If your order has already been shipped, we cannot guarantee address changes.

9. What is your return policy?

You may return items within 30 days of receiving your order, provided that:

• Items are unused, undamaged, and in their original packaging.
• Proof of purchase is provided.
• The product was purchased directly from Toy Toddle’s official website.

10. How do I start a return?

To initiate a return, email us at info@toytoddle.com. Our team will provide a return form and instructions.

11. What if I receive a damaged or defective item?

If your item arrives damaged or defective, contact us immediately. We will:

Cover the return shipping costs.

Send you a replacement as quickly as possible.

12. Do you offer exchanges?

Yes. The quickest way to exchange an item is to return it first. Once your return is accepted, we’ll send out your replacement the same day.

13. Who pays for return shipping?

We pay if the return is due to a damaged or defective item covered under our policy.

Customer pays if the return is due to a change of mind or any reason not covered by our policy.

14. How long does it take to receive a refund?

Once we receive and inspect your returned item, we will process your refund to your original payment method within 10 business days. Please note, your bank or credit card company may take additional time to reflect the refund in your account.

15. How can I contact your customer service for assistance?

Business Name: Monterra Ventures FZC LLC
Website Name: Toy Toddle
Phone: +971-551889124
Email: info@toytoddle.com
Address: Headquarter Building, Dubai Silicon Oasis, Dubai, United Arab Emirates
Registration Number: 262302342888
Customer Support: Monday to Sunday – 9:00 AM – 9:00 PM GST – (GMT +4)
Response Time: We’ll respond to your email within 24 hours of receiving it, Monday to Friday.